Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Custom products (such as special orders or personalized items) cannot be returned.Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your claim, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected]
Monday to Friday: 8:00 am to 5:00 pm (AEST).
Phone Number: +617 3485 1494
Email Address: [email protected]
